When it’s about us then we want to know! Whether it’s a compliment, complaint or suggestion about how we can change our services for the better or you want to highlight when we are getting something right, please let us know.

Contact us directly on 0203 319 1111

Email us at info@subara.co.uk

Or write to us at:

Subara
Subara Business Centre
4 Weald Lane
Harrow
Middlesex HA3 5ES

Complaints Handling Procedure

The following is the procedure that Subara will follow when dealing with a formal complaint:-

Stage One

A Director of Subara is appointed as representative for formal complaints against this Company. Please forward any complaints to in writing to thipa@subara.co.uk clearly marked for the attention of the Director and the cause of the complaint

Stage Two

On receipt of a written complaint, we will contact you in writing within ten working days. We will inform you of our understanding of your complaint, and will invite you to make any further comments that you may have in relation to this.

Stage Three

Within twenty working days of receipt of your written summary, we will write to inform you of the outcome of the Directors investigations into your complaint, and will advise you of what actions have been, or will be taken.

Stage Four

Should you be dissatisfied with any aspect of the handling of your complaint, or our internal investigation, please feel free to contact our Managing Director, who will personally conduct a separate review of your complaint and contact you within fifteen working days to inform you of the conclusion of his review. Details of how to do this will be provided at stage three.